I had to call Hyundai Finanxe earlier this afternoon, and was on hold for about 20 minutes. Literally, every 23 seconds (I counted), they would play an automated message basically apologizing for not being able to speak to a customer rep right away.
Great intent, but…
Please don’t do this every 23 seconds. Not if you’re going to keep me on hold for 20 minutes. It just (constantly) reminds me that I’m not being helped.
